FAQ

The subscription does not renew automatically so, 20 days before the expiration date, you will be notified (with multiple notifications on a regular basis) to remind you to renew the subscription.

Log in as Manager to your Reserved Area and click on the “Buy” button.
From the shopping cart you can proceed directly to the purchase or add Modules (Catalog, Tour Tours, Commissions).
You will be asked for your billing information and the payment method between Paypal (to pay by credit card) and bank transfer.
If you pay with Paypal it is not necessary to register for the service and you can proceed by manually entering your billing data and those of your credit card. If you pay by bank transfer, you will be sent an email with the order summary, the data to make the transfer and our email to which you can send the receipt of the transfer.

If you decide to pay by bank transfer, an email will be sent to you immediately with the order summary and the details to make the transfer.
Also check your inbox for “Updates”, “Promotions” or “Spam”.

Log in as Manager to your Reserved Area and click the “Renew” button at the top right.
The shopping cart opens where you can proceed with the renewal, you can also expand the number of licenses and enrich the App with additional modules.
At this stage you can enter your company’s billing information to receive the electronic invoice.

Log in as Manager to your Reserved Area, click the “Upgrade” button at the top right and add one or more licenses to the shopping cart.
After making the payment, you can add an Agent by clicking on “Manage Agents”.
After creating the new agent, provide him with the credentials with which he can access the App from Smartphone and Tablet.

Before renewing your subscription for a smaller number of licenses, you need to enter your Reserved Area, select the agents you do not want to renew and delete them.
This is because the system cannot automatically know which agents are to be deleted.

It is compatible with all versions of iPad, iPad Mini, iPhone (from iOS 10 and later) and with tablets and smartphones with Android system (from 6.0 and later).
It is also available from the Web: it is a Web Application that can be used by any browser on any device, including desktop computers of any operating system.

In the reserved area you can request your credentials again by clicking on “Don’t you remember your credentials?”, After which you will be asked which data you want to retrieve: Username (which usually corresponds to the registration email address) or Password.
An email will be sent to you immediately with your Username or a new Password.
Remember to update your credentials also on the Order Sender apps installed on mobile devices: from the “Account” section of the app, click on your “Company Code”, then on “Edit” (pencil for Android), enter the new Password and confirm with “Done” (disk icon for Android).

Yes, you can do it by accessing your Reserved Area, from the “Settings” menu, click on “Account” and enter the new Password.

You have probably logged in with the same credentials on another device of the same type.
In fact, it is possible to access on tablets and smartphones at the same time.
Access your Reserved Area as Manager, from “Management”> “Agents” click on the symbol of mobile devices and consult all the devices associated with your account.
Inside you will find all the tablets and smartphones that have accessed and are now active.
To activate a device that was previously active, simply press the “restore” button (orange circular arrow icon) corresponding to the name of this device.
The latter will become active and replace the device of the same family (tablet or smartphone) that was active at that time.
If, on the other hand, you want to block a device (for example following a theft), you must use the “block” button (red prohibition icon).
In this case, the system, in addition to blocking our App, will delete all the data in the app installed on that device.

As soon as you access your Reserved Area as Manager, you will find your Company Code on the Home Page, among the references of your subscription.

On the App Store (for OS devices) or on the Google Play Store (for Android ones)